top of page

FAQ

THE MOST COMMON QUESTIONS

  • How soon will I receive a refund for my return?
    Please allow up to 2 weeks from the return shipped date for your account to be credited, and up to 1 billing cycle for your refund. For returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your refund.
  • What is your return policy?
    Online purchases are valid for exchange, and store credit within 30 days from the ship date either through our returns portal or customer care. Our return & exchange policy ca be find here
  • I cannot find the answers to my questions, how do I reach customer service?
    You can fill out a form to contact customer service.
  • I cannot find the answers to my questions, how do I reach customer service?
    You can fill out a form to contact customer service.
  • Is my privacy and personal information secure on your site?
    Please read our privacy policy to view the full details on how we protect your privacy and personal information.
  • Do I need to register before placing an order?
    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.
  • Do you restock items that are sold out?
    Yes, we do restock most of our items. You may also preorder the items. Check out our preorder policy here.
  • Why was my order cancelled?
    If your order has been canceled, please contact your financial institution to verify your payment method If you still need assistance, please contact us.
  • I cannot find the answers to my questions, how do I reach customer service?
    You can fill out a form to contact customer service.
  • Can I modify or cancel my order?
    Customers are allowed to cancel their order within 24 hours of purchase, but after that time frame, cancellation is not possible.
  • I cannot find the answers to my questions, how do I reach customer service?
    To contact our customer service team, please click here.
  • I think my package was lost or stolen, what do I do now?
    Style Avenue is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.
  • What kinds of shipping options do you offer?
    Style Avenue offers standard delivery, express delivery, next day delivery. View all of our shipping options and rates for your desired destination.
  • Where can I purchase, redeem and/or ship a Style Avenue gift card?
    Style Avenue Gift cards/eGift Card are only available for purchase here and for US purchases only.
  • I cannot find the answers to my questions, how do I reach customer service?
    You can fill out a form to contact customer service.
  • I cannot find the answers to my questions, how do I reach customer service?
    You can fill out a form to contact customer service.
  • Can my order be delivered internationally?
    We are pleased to provide an enhanced optimized shopping experience for customers in more than 61 countries and territories, with support for many more coming soon. As an international shopper, you now have access to our expansive global catalog, additionally you get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, express international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit Forever21.com/us/shop and select the location of your choice.
bottom of page