PRE-ORDER POLICY
What is a pre-order?
You have the opportunity to be the first to get your hands on the most sought-after pieces of the upcoming season before they sell out. However, please keep in mind that these items are still being produced when you place your order and are not immediately available in our warehouse. To avoid any confusion during checkout, please make sure to check if the product is in pre-order or not. Please note that delivery times may vary for pre-orders.
How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is of 15-30 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within three days.
Please keep in mind that if you placed an order containing a pre order item, It will be delivered separately from your other orders.
When a delay occurs and why?
Our manufacturing process involves several production and processing steps that follow a linear sequence. Although we strive for perfection, mistakes may occur. In the unlikely event of a delay, our Customer Care team will promptly get in touch with you to keep you informed.
Can I cancel a pre-order?
Customers are allowed to cancel their pre-order within 24 hours of purchase, but after that time frame, cancellation is not possible. Additionally, if the pre-order item exceeds 30 working days, customers can request cancellation. If you have any questions or concerns, please feel free to contact our Customer Care team.
Can I change my shipping address?
Yes! simply go head to check order details in your account aand reach out to customer service to make changes to the order address before it is shipped. After the order has been shipped, it will not be possible to make any changes at this time.
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