PRE-ORDER POLICY
What is a pre-order?
You have the opportunity to be the first to get your hands on the most sought-after pieces of the upcoming season before they sell out. However, please keep in mind that these items are still being produced when you place your order and are not immediately available. To avoid any confusion during checkout, please make sure to check if the product is in pre-order or not. Please note that delivery times may vary for pre-orders.
How long will it take to ship out my pre-order?
Waiting times can vary depending on the item. Typically, the estimated wait is between 15 to 30 working days from the item's publication date. Once the item is available, we will dispatch your order within three business days.
Please note that if your order includes a pre-order item, it will be shipped separately from any other items in your order.
Timeline: 15 - 30 days
When a delay occurs and why?
Our manufacturing process involves several production and processing steps that follow a linear sequence. Although we strive for perfection, mistakes may occur. In the unlikely event of a delay, our Customer Care team will promptly get in touch with you to keep you informed.
Can I cancel a pre-order?
Customers are allowed to cancel their pre-order within 24 hours of purchase, but after that time frame, cancellation is not possible. Additionally, if the pre-order item exceeds 30 working days, customers can request cancellation. If you have any questions or concerns, please feel free to contact our Customer Care team.
Can I change my shipping address?
Absolutely! You can check your order details in your account and contact customer service to update the shipping address before the order is dispatched. Once the order has been shipped, we won't be able to make any changes.
Returns and Exchanges
All pre-order items are eligible for a full refund or exchange within 10 business days of delivery. So, if you're not completely satisfied with your item upon arrival, you’ll have the same return and exchange options as with all our other products.